Pull Request Explorer

Summary

Re-enable Instagram inbox creation

Instagram inbox creation is available again on Chatwoot Cloud, allowing users to connect Instagram during onboarding or Add Inbox while maintaining WhatsApp restrictions.

Health Assessment

• • Fast cycle with minimal rework; automated review bot provided suggestions; PR merged quickly.

Summary

Capture Captain Sessions for Assistant Responses

Records session data for assistant responses to enable usage reporting and credit tracking.

Health Assessment

• • The PR had a long cycle time with multiple review rounds and many commits after the first review, indicating significant rework and potential complexity.

Summary

Align direct uploads with standard account auth

Ensures conversation attachment uploads use consistent account authentication, improving security and session handling.

Health Assessment

• • Quick review and merge within 2.6 hours, minimal rework, indicating smooth process.

Summary

Update WhatsApp migration guide link

Updates the WhatsApp manual migration guide links in the inbox banner and migration dialog to use https://chwt.app/migrate-whatsapp, ensuring users see the correct migration path.

Health Assessment

• • Quick fix with minimal changes, merged immediately after review.

Summary

Enable reconfigure for WhatsApp embedded signup inboxes

Admins can refresh WhatsApp connections via a new reconfigure action, improving reliability and reducing support overhead.

Health Assessment

• • Fast cycle time and minimal review rounds indicate a smooth, low-risk change; automated AI review helped catch issues early.

Summary

Enforce api_and_webhooks feature for API and webhooks

This PR gates API token access and account webhooks behind the api_and_webhooks feature flag, ensuring that only eligible accounts can use these endpoints and preventing unauthorized usage on Cloud deployments.

Health Assessment

• • The PR required numerous iterations and AI‑assisted reviews, resulting in a slow cycle time of nearly seven days, but the final approval was achieved quickly after the last review.

Summary

Fix WhatsApp manual transfer logging for embedded signup migrations

Ensures migration logs are only emitted for actual embedded‑to‑manual migrations, preventing false positives from routine credential changes and improving log accuracy.

Health Assessment

• • Quick turnaround with minimal rework; AI‑assisted code generation streamlined the fix.

Summary

Restore reauthorization banner for embedded signup inbox

Ensures users see reauthorization prompts when needed, improving onboarding flow and reducing friction for WhatsApp integration.

Health Assessment

• • Quick resolution with a single commit and approval indicates a straightforward bug fix with minimal risk.

Summary

Fix conversation meta polling cadence

Reduces backend load by preventing aggressive polling when conversation count is unknown, improving performance for large accounts.

Health Assessment

• • Quick, single-commit fix with immediate approval and minimal code churn, indicating low risk and efficient review process.

Summary

Make assistant switcher scrollable

Users can scroll through many assistants without losing context, improving usability.

Health Assessment

• • Quick fix with minimal changes, resolved in a single review cycle.

Summary

Add API key header support for custom tools

Custom tools now send API key headers, improving authentication and security across redirects.

Health Assessment

• • Fast review and single follow‑up commit indicate a smooth, low‑risk change.

Summary

Improve complex migration instructions

Enhances Captain migration to preserve complex legacy instructions, ensuring mandatory triggers, workflows, and escalation rules remain active while preparing query‑dependent knowledge as pending FAQs.

Health Assessment

• • The PR underwent rapid AI‑assisted review, required multiple iterations, and involved significant code changes to improve migration logic, indicating a complex but well‑managed change.

Summary

Apply migrated FAQs as approved

Adds functionality to automatically approve migrated FAQs during captain migrations, ensuring no duplicates or conflicts while preserving formatting.

Health Assessment

• • PR was merged in under 17 hours with only one review cycle and minimal comments, indicating a smooth and low-risk change.

Summary

Keep custom tools available in Captain V2

Captain V2 assistants can now use all enabled custom tools, preserving functionality when switching from V1.

Health Assessment

• • Quick fix with minimal changes and fast review, indicating low complexity and high confidence in the patch.

Summary

Revert Instagram reply restriction fix

Undo recent change that disabled Instagram replies during restriction, restoring functionality.

Health Assessment

• • Quick revert with minimal changes, fast review and merge, indicating low complexity and risk.

Summary

Fix mandatory handoff guidelines in Captain

Captain now respects mandatory handoff rules, preventing unnecessary consent prompts and ensuring compliance with Response Guidelines. This improves user experience and aligns with compliance requirements.

Health Assessment

• • Quick fix with minimal changes and fast review, indicating low complexity and high confidence in the change.

Summary

Clear WhatsApp webhook override on inbox deletion

Ensures customers’ WhatsApp apps receive messages after a manual inbox is removed, preventing message loss and service disruption.

Health Assessment

• • Quick, single‑round fix with AI‑assisted review; minimal code changes and fast turnaround.

Summary

Add warning log for WhatsApp template sync failures

Adds a warning log when WhatsApp Cloud API template sync fails, improving visibility and debugging for admins.

Health Assessment

• • Quick review and merge within 18 hours, minimal changes, low risk.

Summary

Disable Instagram replies on Cloud during restriction

External Instagram replies are disabled on Chatwoot Cloud during Meta restrictions, locking the composer to Private Note mode. This maintains internal collaboration while preventing non-compliant messaging.

Health Assessment

• • Quick review and merge within 18 hours, minimal changes, low risk.

Summary

Add FAQ suggestion data model

Adds a persistence layer for FAQ suggestions and observations, enabling structured FAQ handling without user-facing changes.

Health Assessment

• • PR had a long cycle time (~96h) and multiple AI review comments, indicating significant review friction and potential risk.

Summary

Improve conversation completion evaluation

Fixes evaluation logic for conversation completion, ensuring accurate status checks after inactivity and preventing incorrect auto‑resolution of pending conversations.

Health Assessment

• • The PR required multiple review cycles and a merge of develop, indicating moderate complexity and some integration work.

Summary

Add api_and_webhooks feature flag reconciled from billing plan

Introduces a new feature flag that automatically grants API and webhook access to paid plans while allowing per‑account overrides, setting the stage for future enforcement of token‑authenticated API usage.

Health Assessment

• • Fast AI‑driven review and minimal rework led to a quick merge within four days; the change is small and low risk.

Summary

Add captain sessions model

Logs every Captain run, providing visibility into response generation and durable stats on credit usage.

Health Assessment

• • Multiple review rounds and commits suggest significant rework and discussion.

Summary

Health Assessment

Summary

Add Intercom import workflow for admins

Admins can import Intercom data, monitor imports, and route conversations into inboxes.

Health Assessment

• • PR required extensive iteration and AI‑assisted review, leading to a slow cycle time and high risk due to large scope and multiple review rounds.

Summary

Add migration helpers for Captain general guidelines

Enables structured migration of existing assistant instructions to new guidelines, improving consistency and maintainability.

Health Assessment

• • Long cycle time and multiple automated review comments indicate significant review friction; large code addition suggests high risk.

Summary

Pin pnpm version in CircleCI node orb install step

Fixes CI failures by pinning pnpm version to avoid orb auto-detection bug, ensuring reliable CI builds.

Health Assessment

• • Quick fix with minimal changes, resolved CI issue promptly.

Summary

Fix default assignment age exclusion

Auto‑assignment now excludes conversations older than 7 days when no policy is set, preventing stale conversations from being assigned to agents.

Health Assessment

• • Quick fix with single review, minimal changes, low risk.

Summary

Fix lost custom attributes in pre-chat form

Ensures custom attributes such as CPF are preserved when a visitor’s email matches an existing contact, improving data integrity and user experience.

Health Assessment

• • The PR addressed a race condition that caused custom attributes to be lost; review was straightforward with a single approval and no rework, but the cycle time was longer than typical due to scheduling constraints.

Summary

Enable manual setup for embedded WhatsApp inboxes

Admins can migrate embedded signup WhatsApp inboxes to a manual Cloud API configuration, ensuring continued management and messaging functionality.

Health Assessment

• • The PR required extensive AI‑assisted review and multiple iterations, indicating high complexity and potential risk to stability.

Summary

Expand assistant description limit

Enables longer assistant descriptions, improving business context and user experience.

Health Assessment

• • PR had a quick initial review but final approval was delayed, likely due to scheduling; overall scope was small with minimal rework.

Summary

Fix Meta restriction alerts for inbox setup

Adds temporary Meta restriction alerts to inbox setup flows, ensuring users see warnings and disabled actions when restrictions apply.

Health Assessment

• • The PR had a moderate cycle time with a single review round but required multiple commits to address AI-generated review suggestions, indicating iterative refinement.

Summary

Insert resolved variable value in reply editor

Ensures that variables typed or selected in the reply editor resolve to actual values immediately, improving agent efficiency and message consistency while preserving placeholders for backend resolution.

Health Assessment

• • The PR underwent extensive automated review and multiple merge cycles, resulting in a large code change over 8 days; despite the high iteration, the final merge was achieved quickly after the last review.

Summary

Throttle filtered unread count rebuilds

Reduces database pressure during high‑traffic rollouts by extending stale snapshot window and limiting rebuild frequency.

Health Assessment

• • Quick review and merge with minimal changes, indicating low complexity and high confidence.

Summary

Add manual setup for WhatsApp calls inbox

Enables users to create WhatsApp Calls inboxes manually, restoring functionality lost when embedded signup was disabled, improving flexibility for account setup.

Health Assessment

• • Quick turnaround with minimal rework; PR merged within 4 hours, indicating smooth review and low complexity.

Summary

Add support action to suspended account page

Adds a visible Contact support button to the suspended account page, enabling users to quickly open the support widget and resolve issues.

Health Assessment

• • Quick review and merge, minimal changes, low risk.

Summary

Tighten conversation FAQ generation prompt

Improves FAQ generation by ensuring only human-supported content is suggested, reducing bot-generated noise and improving relevance for support agents. This leads to higher quality FAQs and better customer support efficiency.

Health Assessment

• • The PR required several iterations and AI-assisted review, yet was merged within a day, indicating efficient collaboration and effective use of automated review tools.

Summary

Add drilldown to assistant overview metrics

Enables users to drill down into assistant metrics, improving insight into conversations and messages.

Health Assessment

• • The PR took over a week to review, with automated AI review comments, but ultimately merged after a single approval, indicating moderate complexity and a slow review cycle.

Summary

Improve account suspended message

Updates the suspended account screen copy to use clearer policy and safety-oriented language, while giving users a direct support path if they believe the suspension is a mistake.

Health Assessment

• • Quick, single-commit change with immediate approval, indicating minimal risk and high confidence in the update.

Summary

Fix public contact inbox payload after update

Ensures the public API returns the correct inbox payload after a contact update, maintaining consistency with the serializer.

Health Assessment

• • The PR had a long review delay but minimal changes, indicating a straightforward bug fix that was eventually merged after a merge commit.

Summary

Disable Instagram inbox creation

Reverts previous change to re-enable Instagram inbox creation, restoring original behavior.

Health Assessment

• • Fast approval with minimal changes; automated review did not raise concerns.

Summary

Upgrade websocket-driver to address security CVEs

This PR updates the websocket-driver gem to patch critical security vulnerabilities, ensuring safer real‑time communication for all users. No application code changes are required, and all tests continue to pass.

Health Assessment

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Summary

Add unread count filters feature flag

Introduces a feature flag to enable filtered unread counts in the dashboard sidebar, allowing users to view counts for Mentions, Participating, Unattended, and saved folders, improving visibility and reducing clutter for better engagement.

Health Assessment

• • The PR required extensive review, including automated AI suggestions, and took over 9 days to merge, indicating high complexity and potential risk.

Summary

Add filtered unread count observability

Adds observability for filtered unread counts, enabling safer rollout and detailed performance monitoring for the messaging platform.

Health Assessment

• • The PR had a long cycle time of over 200 hours but was reviewed immediately, indicating a quick initial review. Multiple commits after the first review and a large code change set suggest iterative development and high complexity, raising risk.