Chatwoot Engineering Benchmarks
Customer Support
GitHub
As of October 26, 2026, Chatwoot has 1,036 merged pull requests, 19.5 hours median cycle time, 0.3 hours median review time, and 28 active contributors in the last 90 days. AI-related signals appear on 4.0% of recent work.
PRs with AI-related signals take 26% longer than the baseline.
Delivery Trend and AI Signals
PR Backlog (Humans)
Excludes AI agents and automation accounts.
PR Backlog (AI Agents)
AI coding agents only.
Cycle Time by AI-Related Signals
81.2h
with signals
64.2h
baseline
26.5%
difference
AI-Related Signals
31.0%
130 of 419 PRs show AI-related signals
Flagship Repositories
Repository Comparison
| Repository | PRs | AI Signals | Cycle Time | Review Time |
|---|---|---|---|---|
| Chatwoot flagship | 1036 | 4.4% | 18.3h | 0.3h |
Updated daily from public GitHub pull requests. Source: Tformance Open Source Analytics, updated 1 hour, 43 minutes ago.
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